Frequently Asked Questions
Q: How do I pay my rent? What payment options do I have?
All rent payments are due on the 1st of the month. Shaker Village now accepts the following payments for rent.
1. Pay by E-Check/ACH: one time payment or monthly scheduled payments.
One-Time Payment: You can make a one time payment via an E-Check which will direct debit your rent payment from your bank checking or savings account.
Auto ePayments: You have the option to setup a recurring direct debit from bank checking or savings account. With auto e-payments you can setup a monthly automatic electronic payment. Simply choose the start date you would like to make your payments and the amount you would like to pay. You can modify or cancel your scheduled payments at anytime. Once you schedule your auto payment you'll never have to worry about late fees again.
Please note that online transactions can take up to five business days to process. To guarantee your payment is received by Shaker Village, you must schedule your payment at least 5 business days before the 1st of the month.
FEE: there is an automatic fee added to your rental payment of $1.95/month to use these services. This fee is assessed by the tenant portal system and not Shaker Village. We do not have control over this monthly fee. If your payment fails to process due to insufficient funds in your account - the $1.95 fee is non-refundable. You will also be responsible for any of your bank related overdraft fees and late fees and overdraft fees incurred by Shaker Village.
2. Pay by Credit Card: one time payment or monthly scheduled payments.
One-Time Payment: You have the option to pay your rent with a credit card. We accept Visa, Mastercard, and Discover. Simply enter your card information and the payment will be sent directly to Shaker Village.
Auto ePayments: You have the option to setup a recurring payment from your credit card account. With auto e-payments you can setup a monthly automatic electronic payment. Simply choose the start date you would like to make your payments and the amount you would like to pay. You can modify or cancel your scheduled payments at anytime. Once you schedule your auto payment you'll never have to worry about late fees again.
FEE: there is an automatic fee added to your rental payment of $21/month to use this service. This fee is assessed by the tenant portal system and not Shaker Village. We do not have control over this monthly fee. If your payment fails to process due to your credit card being denied- the $21 fee is non-refundable and will be added to credit card. You would also incur Shaker Village late fees included in your rental agreement.
3. Pay by Personal Check/Money Order/Bank Check
You still have the option to pay your rent by check, money order or bank check. You can mail your payment, place it in one of our drop boxes, or drop it off at our main office.
Our main office is located at: 2800 Mall Drive North, Sandusky, OH 44870
FEE: currently there is no fee for check payment. If your check fails to clear from your bank due to insufficient funds - we will assess a $35 charge plus late fees outlined in your lease agreement.
Q: How do I pay online?
To pay your rent online, access your tenant portal HERE or sign in above.
Q: How do I sign up to use the tenant portal?
If you do not have access to your tenant portal, go to the tenant portal HERE and choose Sign-Up. This will send a request to Shaker Village to activate your account. You will receive an email confirmation when your portal is ready.
Q: How do I setup my payment option on the tenant portal?
For instructions on how to use the tenant portal please look HERE
Q: If I pay my rent online - is my banking and/or credit card information secure?
Q: Why are fees incurred for paying my rent online via E-Check or Credit Card?
Shaker Village is a small business and not a large corporation that can absorb these additional fees that are incurred by the portal provider. As part of our agreement with the portal provider- this service is provided to you as a convenience and we do not have input and are not able to control the fees assessed.
Q: Can I submit a maintenance request through the tenant portal?
No, not at this time. This is a feature we will consider implementing in the future. If you have a maintenance request, please call our office at 419-621-8200.
Q: If I submit a question or conversation in the tenant portal will you answer it?
We will keep an eye out for any messages you send to use through the portal. However, the best way to reach us is to call the office at 419-621-8200 with any questions you have. We will not check for messages over the weekend. If you have an emergency over the weekend, please call our emergency line at 419-681-1133.